THE 29 FUNDAMENTALS

From the beginning, we’ve wanted our company to be different from others. Different in how we treat those we serve, different in how we work with each other, and different in the results we achieve. These differences are best captured in the 29 “Fundamentals” that are the foundation for our unique culture. 

DO THE RIGHT THING, ALWAYS.

Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right. 

FUNDAMENTAL 02

PRACTICE BLAMELESS PROBLEM-SOLVING.

Find the root of the problem, then solve the problem. Get smarter with every mistake. Learn from every experience. Share what you learned with others so they avoid making the same error. 

FUNDAMENTAL 03

BE ACCOUNTABLE.

Honoring commitments timely shows mutual respect. Do what you say you’re going to do, when you say you’re going to do it. If a commitment can’t be fulfilled, notify others early and agree on a new commitment to be honored. 

FUNDAMENTAL 04

BE CLEAR ON EXPECTATIONS.

Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you’re not clear on what they expect of you. Before ending all meetings and discussions, clarify action items, responsibilities, and time frames. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening is more than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 06

BE DIRECT.

Speak honestly and respectfully in a way that helps to make progress. Say what you mean, and be willing to ask questions, share ideas, or raise issues which may cause conflict but is necessary for team success. Be courageous enough to say what needs to be said. Address issues directly with those who are involved or affected.. 

FUNDAMENTAL 07

FIND A WAY.

Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. Be resourceful and show initiative. Don’t make excuses or wait for others to solve the problem. See issues through until they are resolved.

FUNDAMENTAL 08

SHOW MEANINGFUL APPRECIATION.

Recognizing people doing the right thing is more effective than pointing out when they do the wrong thing. Regularly extend meaningful acknowledgment and appreciation — in all directions throughout our organization . 

FUNDAMENTAL 09

BE PASSIONATE ABOUT RESPONSE TIME.

Respond to questions and concerns quickly. This includes simply acknowledging that we are in receipt of the question, concern, or issue and we are “working on it,” and keep those involved continuously updated on the status of outstanding issues. Be timely with everything you do. 

FUNDAMENTAL 10

BE THE BEST.

Demonstrate a pas-sion for excellence and take pride in the quality of everything you touch and everything you do. No task is beneath you. Good is not good enough. Strive to be Extraordinary. Always ask your-self, “Is this my best work?” Be willing to go the extra mile. 

© 2018 Providence Healthcare Management

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