THE 29 FUNDAMENTALS

FUNDAMENTAL 11

MAKE IT A GREAT DAY.

Be positive. Smile and be kind. Choose to be joyful, optimistic, and enthusiastic. Your attitude is contagious. Spread optimism and inspire happiness. Assume the best in others and give people the benefit of the doubt. 

FUNDAMENTAL 12

BE TRANSPARENT.

Share infor-mation freely throughout our organization with appropriate respect for confidentiality. The more people know, the betterwe can collaborate. Learn to ask yourself, “Who else needs to know this?” Share lessons learned with others so that they too become aware. Over-communicate. 

FUNDAMENTAL 13

LEAVE YOUR EGO AT THE DOOR.

You are part of a highly integrated team. Don’t let your own ego or personal agenda get in the way of doing what’s best for the team. Be there for each other and be willing to step into another role or help a co-worker when that’s what’s required for success. Help each other to succeed. 

FUNDAMENTAL 14

DELIVER SPECTACULAR SERVICE.

Do the unexpected. Create ex-periences those we serve will tell others about. Let your smile and professionalism shine through. Astonish residents and families with amazing experiences they will appreciate . 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 05

LISTEN GENEROUSLY.

Listening ismore than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend judgment. Be an active listener by asking inquiring questions in order to fully understand. 

FUNDAMENTAL 15

EMBRACE CHANGE AND GROWTH.

What led us here is not the same as what will take us to the next level. Move outside your comfort zone, rather than stubbornly clinging to old ways of doing things. Be excited by the possibilities that change and growth will bring. Be flexible. 

FUNDAMENTAL 16

THINK AND ACT LIKE AN OWNER.

Make decisions by asking yourself, “What would I do if this were my company? What would I do if this were my own money? Will this help the company to succeed?” Be innovative, thoughtful, and willing to take intelligent risks. Be willing to think differently and try a new way.

FUNDAMENTAL 17

PUT THE RESIDENT FIRST.

Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. Be resourceful and show initiative. Don’t make excuses or wait for others to solve the problem. See issues through until they are resolved.

FUNDAMENTAL 18

 BE PROACTIVE.

Solve problems before they happen by anticipating issues, planning for emergencies, and addressing them in advance. Preventing issues is always easier than fixing them. 

FUNDAMENTAL 19

WALK IN YOUR RESIDENTS' SHOES.

Understand your residents’ world. Know their challenges and frustrations. See the world from their perspective. The more you understand them, the more you can anticipate and meet their needs . 

FUNDAMENTAL 20

BE A LIFELONG LEARNER.

Seek out and take advantage of every opportunity to gain more knowledge, to increase your skills, and to become a greater expert. Ask thoughtful questions and listen intently to the answers. Dig deeper to go beyond the expected. Ask the extra question. Be resourceful about learning and sharing best practices. 

© 2018 Providence Healthcare Management

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